Frequently Asked Questions

Shipping

Do you offer free shipping?

We offer free standard shipping on all orders.

Do I choose Next Day or 2 Day Shipping, when will I get my order?

Orders take 1-2 business days to process before shipping. Therefore, if you opt for Next Day or 2nd Day shipping, it will take 1 day longer than the shipping method: 2 Days total for Next Day Air and 3 Days total for 2nd Day Air.

Does PlainTea ship to military addresses?

We do! Please enter “APO” or “FPO” in the city field and then choose either AP/AA/AE from the state drop down on our checkout page.

Where does PlainTea ship to outside of the US?

Antigua and Barbuda
Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Bermuda
Bolivia
Brazil
Brunei Darussalam
Bulgaria
Canada
Cayman Islands
Chile
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark

Dominican Republic
Ecuador
El Salvador
Estonia
Finland
France
French Guiana
Georgia
Germany
Gibraltar
Greece
Grenada
Guadeloupe
Guam
Guatemala
Haiti
Honduras
Hong Kong
Hungary
Iceland
Iraq
Ireland
Israel
Italy
Jamaica

Japan
Jordan
Korea, Republic of
Kuwait
Latvia
Liechtenstein
Luxembourg
Macau
Maldives
Malta
Martinique
Mexico
Monaco
Montserrat
Nepal
Netherlands
New Zealand
Nicaragua
Norway
Oman
Panama
Paraguay
Peru
Poland
Portugal

Puerto Rico
Romania
Russian Federation
Saint Kitts and Nevis
Saint Lucia
Saudi Arabia
Serbia
Singapore
Slovakia (Slovak Republic)
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United Kingdom
United States
Venezuela

I have not received my order yet

Please wait 1 business day to receive your tracking number. If you have not yet received it via email (check your spam box) please contact us for the tracking number. Keep in mind that the UPS or USPS tracking number may take up to 1 business day to yield any useful information. If it has been over 2 weeks since you received tracking number for your US order, or over 5 weeks for your international order please contact customer support.

United States Orders

Orders take 1 business day to process along with delivery estimate time. Estimates include business days only.

Method Price (1 Shirt) Delivery Estimate Tracking Info
Free Shipping 4 – 8 Days Yes
USPS (3-5 Business Days) $7.99 2-5 Days Yes
UPS (2 Business Days) $11.99 3 Days Yes
UPS (Overnight) $14.99 2 Days Yes

Canada Orders

Orders take 1 business day to process along with delivery estimate time. Estimates include business days only.

Method Price (1 Shirt) Delivery Estimate Tracking Info
DHL Budget (7-14 Days) $8.99 No
DHL Plus (7-14 Days) $9.99 No
Local Post (3-8 Days) $13.99 No

International Orders

Orders take 1 business day to process along with delivery estimate time. Estimates include business days only.

Method Price (1 Shirt) Delivery Estimate Tracking Info
DHL Budget (7-14 Days) $8.99 No
DHL Plus (7-14 Days) $10.99 No
Local Post (6-9 Days) $14.99 No

My package was late, Can I get my shipping fees refunded?

If your order was delayed due to PlainTea or the courier, we will issue a refund for the shipping fees. If your order is late due to reasons other than the fault of the courier, or PlainTea (factors that disrupts the air and ground transportation systems, weather conditions, natural disasters, or an act of God) we will not issue a refund. All shipping times on our FAQ are “estimates” and do not qualify for a refund if they are not delivered on within the time frame on our FAQ.

Ordering

I made a mistake in my order!

You can email us atget.plain.tea@gmail.com. We can make changes within 15 minutes of placing an order. After that, we offer returns and exchanges if you made a mistake.

How do I pay for my order?

We accept Visa, MasterCard, Discover, American Express, PayPal, and PlainTea Gift Cards. Unfortunately, we can not accept checks, cash or money orders at this time. PlainTea takes your safety seriously, our site is encrypted with 128-bit security so your personal information is safe.

Why are you not replying to my emails?

Please add get.plain.tea@gmail.com to your contacts or check your spam box as we always answer all PlainTea related questions within 24 hours (except weekends and holidays).

Whole Sale and Bulk Orders

Does PlainTea accept Bulk or Wholesale Orders?

Yes, PlainTea accepts Wholesale Orders of 24 pieces or more across any combination of styles, sizes, & genders. Please contact PlainTea at get.plain.tea@gmail.com to receive information on pricing, ordering, and fulfillment.

Our Company

How do I sign up for the mailing list?

You can sign up for the newsletter all the way at the bottom of this page under “Newsletter”

Why Choose Us?

Why Shop at PlainTea?

Shopping at PlainTea is safe and easy. Go shop or About Us page to learn why shoppers are choosing PlainTea as their favorite place to buy t-shirts for yourself, friends and family.

Risk-Free Shopping

Shopping at PlainTea is risk-free. PlainTea guarantees your satisfaction by offering the following benefits on every purchase.

Returns & Exchanges

High Quality 100% Cotton T-Shirts
Products that are manufactured and printed in the USA

Quality Printing and Content

All PlainTea t-shirts are screen printed with plastisol ink and discharge printing, which gives the shirts a soft, worn-in feel. Our slogans designs are derived in-house by PlainTea team.

Excellent Service

We take Customer Service very seriously and treat it as our number one priority. If there is anything we can do to make your experience better, please contact PlainTea Customer Service by email.

Contact Us

Email us get.plain.tea@gmail.com or fill out our contact form.

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